Ing. António Miguel Amaro

Developed new markets, showing an increased sales volume for South Europe from € 390,000 to € 2.5 million. Cost efficiency and Risk Management analysis. Sharp Negotiation skills with focus on Customer Relationship building and retention. Customer Service pillar owner inside of the World Class Manufacturing system, coaching team.

Responsible for customer-level product and fulfillment to target Service Level Agreement. SAP R/3 SD implementation, identifying gaps for Sales & Distribution process and reporting. Successfully developed, implemented and coordinated process to achieve KPIs (Order management productivity, On Time Delivery, Backlog aging, Reporting and Customer Satisfaction).

Leads the project team: allocating and monitoring tasks, motivating staff and appraising individual performance. Main projects lead: NPI´s, production transfer between plants, packaging change and restyling, productivity and quality improvement projects, products roll out, delisting.

Led and integrated the migration of all activities of Customer Service department from Iberia to Czech Republic. Achieved fastest implementation. Supervised a multicultural team: coaching and feedback sessions with the team.

Held responsibility in the sales department to identified and eliminated inefficiencies, increased overall turnover by 55% the equivalent to €24,000 per month. Monitoring in-bound service from factories, organising regular reviews meetings and building the quality of co-operation and communication.

Ingredients Development for Perfect Food Formulation. Product manager of the food ingredients business field. Method developed for extraction, fractionation and drying. Manufacture of trial samples for introduction to the marketplace.

Microbiology