Snehal Wayal

Hong Kong — Asia Office Deployment (Sourcing & Buying) Deployed on-site to Hong Kong as part of a 4-person team to revive a strategic sourcing alignment project that had been stopped twice previously. Led cross-departmental process mapping sessions independently in Signavio and Miro, harmonised conflicting workflows across business units, and am co-authoring the business case with cost-benefit analysis and decision driver tree. Approached the engagement with fresh eyes — deliberately setting aside previous

• Supported project management in a SAP MDG digital system transition, restoring governance and establishing milestones. • Identified IT service delivery risks and implemented a structured mitigation program, improving SLA compliance significantly. • Coordinated digital adoption handover in Hungary, ensuring the Global Service Delivery team operated independently before project sign-off.

• Expertise in managing and resolving Global Production concerns of clients by means of Change Request Management, Incident Management & Defect Lifecycle in EMEA, APAC and NA regions. SME for 8 clients based out of EMEA and Australia. • Well versed with application’s 9.x / 18.x / 20.x desktop and components. Hands on experience of Intellimatch NexGen 21.x • Experience in application enhancement requests like setup of import formats, match rules, Models, etc. • Assisted in migration of 3 new clients fr

• Profiled 40+ companies based on Industry and market analysis techniques • Co-led 4 end-to-end industry analysis reports including details about scope of market growth • On demand competitor profiling for clients to re-shape their business strategies

-Debt portfolio management -Carried out Industry analysis for decision making which helped in redesigning strategies -Studied and analyzed existing fintech companies and reached out for further collaboration for the company

• Managed IT services for a UK-based project while rotating shifts to ensure seamless operations. • Created and maintained knowledge transfer (KT) documents to facilitate team understanding and project continuity. • Served as shift lead, overseeing project activities and ensuring flawless operations. • Gained hands-on experience with SQL and ServiceNow, contributing to system automation for daily task management.

Shift lead for a UK-based retail client; ensured end-to-end inventory management and supply chain operations with consistent SLA adherence. Improved internal process efficiency by 67% through automation of daily operational tasks in collaboration with the development team.