Islam Ramadan
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Islam Ramadan
- Current 9 years and 10 months, since Sep 2016
Testing and Operation Consultant
Vodafone Technology Shared Services Egypt
I'm assigned for multiple roles & projects in Vodafone Technology Shared Services Egypt. - Incident Management Engineer for Vodafone Germany. - Change Management Engineer for Vodafone Germany - Problem Management Engineer for Vodafone Germany - First level Support Engineer for My Vodafone App UK/Greece & Spain
- 1 year and 11 months, Oct 2014 - Aug 2016
Software Tester
Software Quality Systems - SQS
- Create and execute test cases. - Report bugs and provide regular update on bug status. - Perform manual and automation testing. - QA process optimization and quality tracking in different project phases. - Take responsibility of all testing activities.
- 1 year, Nov 2013 - Oct 2014
International Account Supervisor - German Account
Vodafone International Services
- Professional management of a team with 10 consultants. - Responsible for the team (accessibility, productivity, effectiveness, professional quality assurance. - Coaching and development of the employees related to communication and sales skills in collaboration with the trainers - Responsible for the compliance with the defined service levels and standards of service - Carrying out monthly staff meetings - Preparation of information at the team level and facilitate team meetings
- 1 year and 6 months, May 2012 - Oct 2013
International Account Advisor
Vodafone International Services
- Contact with existing customers. - Registration, updating customer data. - Check of customer satisfaction. - Recording and forwarding of complaints. - Administrative activities.
- 1 year and 9 months, Aug 2010 - Apr 2012
Contact Center Representative at VISA SCHENGEN Department
Vodafone International Services
- Representative at the Netherlands Embassy in Cairo. - Contact with customers who want to book appointments at the Embassy. - Registration, updating of customer data. - Check of customer satisfaction. - Recording and forwarding of complaints. - Administrative activities.
- 7 months, Jan 2010 - Jul 2010
Contact Center Representative
Vodafone Egypt
- Contact with existing customers. - Registration, updating customer data. - Check of customer satisfaction. - Recording and forwarding of complaints. - Administrative activities.
Ausbildung von Islam Ramadan
- 3 years and 1 month, Sep 2015 - Sep 2018
Computer Sciences
Cairo University
Computer Sciences and Information Systems
- 3 years and 10 months, Sep 2005 - Jun 2009
German Language and Literature
Ain Shams University
Germanistik - German Language and Literature (Major Study) English Language (Minor Study)
Sprachen
German
C1 (Fließend)
English
C1 (Fließend)
Arabic
C2 (Verhandlungssicher / Muttersprachlich)
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