Islam Ramadan

I'm assigned for multiple roles & projects in Vodafone Technology Shared Services Egypt. - Incident Management Engineer for Vodafone Germany. - Change Management Engineer for Vodafone Germany - Problem Management Engineer for Vodafone Germany - First level Support Engineer for My Vodafone App UK/Greece & Spain

- Create and execute test cases. - Report bugs and provide regular update on bug status. - Perform manual and automation testing. - QA process optimization and quality tracking in different project phases. - Take responsibility of all testing activities.

- Professional management of a team with 10 consultants. - Responsible for the team (accessibility, productivity, effectiveness, professional quality assurance. - Coaching and development of the employees related to communication and sales skills in collaboration with the trainers - Responsible for the compliance with the defined service levels and standards of service - Carrying out monthly staff meetings - Preparation of information at the team level and facilitate team meetings

- Contact with existing customers. - Registration, updating customer data. - Check of customer satisfaction. - Recording and forwarding of complaints. - Administrative activities.

- Representative at the Netherlands Embassy in Cairo. - Contact with customers who want to book appointments at the Embassy. - Registration, updating of customer data. - Check of customer satisfaction. - Recording and forwarding of complaints. - Administrative activities.

- Contact with existing customers. - Registration, updating customer data. - Check of customer satisfaction. - Recording and forwarding of complaints. - Administrative activities.

Computer Sciences and Information Systems

Germanistik - German Language and Literature (Major Study) English Language (Minor Study)