Iting Chueh

· Day to day communicate with properties in English, Chinese and Taiwanese. · Deliver support for hotel to solve the system settings · Handle customer basic reservation request. · Resolve hotel and customer complaints · Organize team building event · Achieve customer needs assessment and meet customer satisfaction · Multi-Site call center management and relationship management

· Day-to-day communicate with customers in English and factory in Chinese and Taiwanese by telephone and e-mail · Help Customer to solve problems · Provide product, promotion, and pricing information by clarifying request from customers · Forward samples by entering request; arrange shipment; notify customer; labels and documents preparation · Assist compiling and forwarding customers request to internal departments · Follow up with developments and order details · Organize business trip and exhibition