Ivan Bochagov

Support of only the largest Veeam customers and cloud infrastructure service providers (Veeam Cloud Connect and Veeam Service Provider Console products), as well as their tenants. Overall satisfaction index by Veeam customers is 99%+. If required, case transfer directly to the developers and QA to make the necessary changes to the software products or implementation of new features.

Provided technical support to international customers of Veeam Software. Mostly the following products: Veeam Backup and Replication, Veeam Agent for Windows/Linux. Resolving issues related to backup configurations, data protection and data restores. 1869 closed cases on this position.

Support and development of enterprise computer networks with more than 800 computers total. Technical assistance to users. Working with the documentation of the IT department of the company, IT KB fulfillment. Interaction with 3 rd part companies. Implementation of a new IT CMS. More than 350 new PCs were assembled and installed. Many more serviced and upgraded.1 Data center built.

Presale of security software and hardware for personal data protection to cope with Russian Personal Data security laws.Setting up network equipment remotely and on-site, assistance to the system and security administrators, drafting documentation (commercial offers, technical specifications, manuals), communication with security software and hardware vendors.

Teaching 2 groups schoolchildren (18 people) the basics of building a LAN and network technologies in general using the Cisco CCNA Discovery courses.

Summer job. Maintaining the local network infrastructure of a construction company in working order, installing new equipment and modernizing old ones, IT consultations for working personnel. The area of responsibility covered about 10 offices with 5-100 workplaces each.

Software engineering, networking