Ivan Zivkovic

At Ewon Technology FZE, I spearheaded the development of AI agents to enhance digital transformation for SMEs in the UAE. My role involved consulting businesses on workflow automation using a locally hosted n8n solution, ensuring compliance with data sovereignty regulations. Our innovative approach aims to empower local enterprises and streamline their operations effectively.

Senior service delivery and operations governance role overseeing digital platforms. Accountable for platform availability, vendor delivery, SLA performance, compliance, and operational resilience across cloud-based services, enterprise integrations, and government digital interfaces. - SLA Governance - Observability & Incident Management - Vendor & Multi-Party Delivery - Compliance & Audit Management - Government Integration Delivery - Platform Modernization & DR

Led a 25+ member technology operations organization responsible for backend applications, enterprise integrations, CRM platforms, APIs, digital services, and operational support functions serving nationwide mobile operations. - Vendor Governance - Cost Optimization - Incident & Problem Management - Change & Release Governance - Cross-Functional Service Coordination

- Technical support for OneBSS project execution in 2017 to present. The goal of the project is to transform and migrate all existing businesses and the legacy systems of the 4 TAG (Telekom Austria Group) mobile operators in the Balkans region into Ericsson CBIO17 full-stack solution. The full-stack solution will include BSCS, CS(Charging System), TCRM(Telco CRM), EOC(Ericsson Order Care) and Hybris (SAP product).

- Leading EAI team inside BSS & Digital Services Department, composed of BSS engineers and managing and coordinating their tasks and activities - Participate in Change Advisory Board for changes over the BSS landscape and act as a Change Manager within the established process - Responsible for planning part of BSS Budget - operations and maintenance - covering the EAI environment. Achieved to cut down yearly OPEX on our team by 25% through consolidating vendors on two markets

- Carry full responsibility for the TIBCO applications proper work - VAS services operational responsibility - Ensure provisioning and orchestrating systems are up 99.99% of time

- Carry full responsibility for the Orga OPSC prepaid system's proper work - Ensure all KPIs in the SLAs with the business units are met - Plan changes on the system targeted to improve system performance and operational manageability

- Integrating VPN node to OSS and billing systems (EMM consolidation) - Resolving CSR for CDR push tool on VPN node - Developing SV for E2E provisioning involving HLR and VPN node provisioning - Preforming test cases and function tests for VPN SV

- Developing customized orchestrated provisioning solution (Subscriber View) in E/// MA SDK for E/// HSS, SLF, Service Enablement and new multi-vendor network element business logic, network logic and Java link. Deploying developed solution - Developing XSLT for translation from SOAP request to MA CAI3G - Writing project documentation, solution description, user and administrative guide and acceptance test cases scenarios - Creating and executing acceptance test cases and functional test cases

Project leader and developer of Totalk.com website system. This system includes more than 300 web sites. It’s a turn key system business for VoIP technology.

3.5 months contract. Ericsson VPN O&M and knowledge transfer.

Ericsson VPN 3.0 system (INS 2.2 and TSP 4.0) O&M Administrating: BSCS billing system (Alpha Cluster, Tru 64 OS), EMC Symmetrix, EMC Clariion, EMC Centera, IBM Blade Centar H (SLES OS), Fujitsu Siemens Primergy BX 600 S2, RX 300 S2, RX 200 S2 (mainly SLES OS) servers, WEB Server

5 week contract. Build up VPN service in production phase. Writing CAI files for different features and helping implementing provisioning with billing system.

3 months contract. Executing acceptance tests for TSP/INS. Involved in SDP balancing, including migration of subscribers from one to another SDP. Writing shell scripts regarding statistics files. Train MTN Cameroon staff for O&M activities on TelORB NM, TSP. Writing documentation.

VPN 3.0, INS 2.2 and TSP 4.0 system O&M. WEB server O&M.

Object oriented programing OS systems (Linux and Win)