Ivana Zvrko

Consultancy regarding internal and external education programmes Vendor and training logistics management Counselling and coaching of executives regarding human resources development Training needs analysis, planning & implementation of employees’ talent development Creation and production of education catalogues, contracts with higher education facilities Project management, data base, reporting, training quality

DT X-Change programme. Online tool & network of all EU Heads of Education. Setting up the international training quality KPI’s i.e. sales training effectiveness and efficiency. Onboarding of new hires: implementation of Telecom Sales Academy Programme. Introduction of e-learning LMS and skill management matrix. Increased training effectiveness and efficiency by introduction of new training models and curricula.

- Education/training/coaching of SCS, senior officers, partners and clients regarding products & services, processes, applications, people development, managerial and other soft skills - Responsible for training and development programmes to meet business targets, organization’s strategic initiatives and company goals - Training needs assessment in order to identify current and future performance and capability gaps - Achievement of learning outcomes and know-how transfer for competency improvement

Multi-channel strategy and optimization, sales channel planning, management and development of the optimal sales channel mix (direct vs. indirect sales, telesales, online sales etc.), identification of appropriate cooperation partners, initiation of appropriate sales actions in order to boost sales in selected sales channels; market, competitor and business results analysis in order to effectively manage sales channel portfolio.

English, German

Human Resources, Learning & Development, Organizational Psychology, Talent Management