Jacopo Ricca

• Designed and maintained automated test protocols for the Lufthansa booking flow, covering ancillary services, Miles & More integration, and payment authentication • Performed QA for the implementation of new and existing Forms of Payment (FOP) within the Oneres platform for Lufthansa Group airlines (LH, LX, OS, SN) • Collaborated closely with Business Analysts and development teams to validate requirements and ensure high-quality deliveries • Analyzed production incidents and implemented targeted testing

• Planned and executed QA activities for the launch of the new airline Eurowings Discover • Analyzed requirements and created test cases for new fares and travel destinations • Conducted ad hoc QA and validation of Forms of Payment (FOP) • Executed daily regression and sanity tests on the Eurowings test platform • Created and managed test data, including fare validation and comparison in OneRes • Reported and tracked defects in collaboration with Amadeus Customer Service Point • Performed API and web servic

• Analyzed customer requirements and planned testing activities across Europe • Collected test data for POI categories in Google Maps and created corresponding test cases • Conducted test drives in multiple cities (Amsterdam, Vienna, Hamburg, Cologne, Munich, Barcelona and EU) using Qstarz BT-Q1000XT Bluetooth GPS Travel Recorder • Compared testing routes and coordinates between HERE/TomTom and Google Maps • Generated detailed test reports and collaborated with the team in a highly dynamic environment

• Analyzed and planned QA activities for implementing Lufthansa seat inventory on the Air Dolomiti booking platform • Created test data, analyzed requirements, and evaluated test scenarios • Reported findings and issues to the project team

• Supported the Electronic Flight Bag (EFB) team with manual testing of the platform • Created test scenarios and performed stress testing of EFB apps • Tested connectivity between devices and reported findings and bugs

• Worked in an Agile team to ensure the quality of the cross-booking platform for Lufthansa Group airlines (LH, LX, OS, SN) • Analyzed business requirements and designed ad hoc test scenarios for each airline’s booking process • Executed test cases in the test environment and professionally handled production test cases (Booking, Rebooking, Refund) • Reported bugs and tracked defects using HP ALM, performing first-level root cause analysis • Collaborated closely with developers, Product Owners, and other QA

• Worked in an Agile team to ensure the quality of the cross-booking platform for Lufthansa Group airlines (LH, LX, OS, SN) • Analyzed business requirements and designed ad hoc test scenarios for each airline’s booking process • Executed test cases in the test environment and professionally handled production test cases (Booking, Rebooking, Refund) • Reported bugs and tracked defects using HP ALM, performing first-level root cause analysis • Collaborated closely with developers, Product Owners, and other QA

• Provided technical support for travel agencies: fare calculation, EMD/Etix database troubleshooting, billing, authorizations, and PNR control • Supported reservations and web services: ticket sales, SSR, rebooking, cancellations, refunds, re-routing, irregularities • Managed Miles & More accounts, including mileage accrual/redemption, promotions, status management, and customer support • Liaised with B2B travel agencies to resolve booking, rebooking, fare, ancillary service, and special request issues

Sales Assistant – Train & Airline Tickets • Managed sales and reservations for train and airline tickets using the Sabre booking system • Organized bus trips and coordinated logistics for events and group travel • Delivered high-quality customer service, addressing inquiries and resolving issues • Maintained and updated customer databases with accurate information • Handled inbound and outbound calls efficiently