Jacqueline Dziergwa

Led global transformation and rollout programs with reach across 10+ directors, 1,800 corporate employees, and 40,000+ associates worldwide. Managed international, cross-functional initiatives focused on governance, process standardization, scalable operating mechanisms, and sustainable implementation. Owned efficiency programs delivering a realized impact of 20K hours worth USD 1.6M. Defined and managed a global rollout and integration strategy for a central program management tool in close collaboratio

Managed complex programs, launches, and migration initiatives end-to-end in an international environment. Defined business and technical requirements as a foundation for structured implementation and scalable rollouts. Developed and introduced standardized launch, release, and governance mechanisms to reduce implementation risk and improve go-live readiness. Analyzed a critical platform migration incident impacting 6.2K help pages, 2.5M customers, and USD 445K in business cost, and derived sustainable im

Led global Lean Six Sigma and continuous improvement initiatives delivering more than USD 500K in savings. Analyzed existing processes and implemented sustainable efficiency improvements in an international operations environment. Managed cross-functional improvement programs to reduce process inefficiencies, handoff errors, and recurring quality issues, with addressed opportunities of up to USD 408K. Led a cross-functional improvement program focused on root-cause analysis and reducing systemic process

Planned and delivered Lean initiatives for more than 2,000 employees in an operational environment. Conducted site-wide Gemba walks, error analyses, and root-cause investigations to identify improvement opportunities. Supported local leadership teams in implementing standardized improvement approaches and sustainable efficiency measures. Contributed to building a continuous improvement and problem-solving culture.

Led and developed a team of 15+ associates; responsible for the overall direction, performance management, coordination and evaluation of the team. Actively participated in and drive the continuous improvement culture through ‘kaizen’ and lean projects. Identified and eliminated barriers to accuracy, productivity, and quality at a site level. Carried out supervisory responsibilities in accordance with Amazon.de policies and procedures; additional responsibilities include: interview, train and motivate

Provided account and application support to customers, specifically with regards to software functionality and troubleshooting of system configurations and network settings Provided prompt, efficient, detailed, customer-oriented service to Amazon customers Acted as an advocate for our customer, reporting and acting on observed areas for improvement Ensured interactive website features are operational and surfaced all problematic issues for immediate correction Actively sought solutions to customer need

Jacqueline Dziergwa (1), Christopher R Bridges(1), Lutz Auerswald (2,3) (1) Heinrich-Heine University, Düsseldorf, Institute of Metabolic Physiology/Ecophysiology,Germany (2) Branch: Fisheries Management, Department of Agriculture, Forestry and Fisheries (DAFF), South Afri

Singh S, Dziergwa J, Enax J, Bridges C, Kerwath S, Auerswald L, (2013) Influence of simulated ocean acidification on the Puffadder shyshark Haploblehpharus edwardsii. Southern African Shark and Ray Symposium, Mossel Bay/South Africa, p. 30-31 Dziergwa J, Singh S, Enax J, Bridges C, Kerwath S, Auer