Jakkin Ringius

As a Senior Customer Success Manager, I lead project management for all tech-related initiatives, including AI automation to enhance customer service efficiency. I oversee end-to-end project execution and reporting, ensuring successful outcomes and continuous process improvements.

Supported with supervising teams, provided performance feedback, and set improvement goals. Managed customer accounts for satisfaction and created reports for management. Monitored and optimized team workflow during peak periods.

Built strong customer relationships and collaborated across departments to resolve issues. Involved in the creation of the Customer relation structure.

Managed daily operations by organizing schedules and delegating tasks. Involved with training and supervising staff, supported with customer operations, new employee onboarding and ongoing staff development.

Handled outbound calls, providing tailored subscription solutions to customers and created strong customer relations.

Specialized in selling home electricity contracts, offering competitive plans to meet customers' needs. Achieved top-tier performance through strong negotiation skills and a focus on customer satisfaction.