James Jayeola

Managed Active Directory environment, enhancing user account efficiency by 20%, streamlining group policies and implementing security permissions that reduced unauthorized access incidents by 30%. Coordinated O365 applications, assisting users with account setup, email configuration, and troubleshooting. Implemented and managed DHCP, DNS, TCP/IP, LAN, and WAN configurations resulting in a 20% increase in network uptime. Facilitated the planning and execution of disaster recovery strategies.

Maintained and resolved computer hardware and user-related IT issues, achieving a 95% issue resolution rate and reducing average resolution time by 20%. Co-ordinated the configuration and management of network devices, including routers, switches, and wireless access points. Implemented setup of new desktop computers, laptops, printers, and projectors in the conference room, reducing meeting start-up time by 20% and enhancing productivity during presentations by ensuring seamless technology integration.

Enhanced operational efficiency by maintaining and troubleshooting the N-power app and tablet, ensuring uninterrupted service delivery and seamless user experience. Implemented rigorous quality assurance protocols resulting in a 30% decrease in application errors and a 20% increase in application approval rates for N-power programs.

Took apart and repaired desktops, laptops and other devices, minimizing hardware replacement costs. Resolved technical issues for over 100 users through patient and courteous communication, resulting in a 95% satisfaction rate and a 20% decrease in average issue resolution time.