Dipl.-Ing. Jan-Henrik Petersen

• Leading a team of 34 • 30 engineers • 4 administrators • Actively participating fairs and exhibitions for metal machining • Pushing the implementation of a new service management software • Taking a leading role in case of technical escalations at customer sites • Optimizing service procedures that are established already • Implementing new service procedures

• professional leadership of 16 Asian engineers • professional leadership of 8 US engineers • professional and disciplinary leadership of 10 German engineers • Taking a leading role in case of technical escalations at customer sites • Providing monthly reports on vital service KPIs • being responsible for all technical documentation for the product line called MeRiT® • acting as a link between the service department and the groups of R&D and field application

• professional leadership of 16 Asian engineers • professional and disciplinary leadership of 3 German engineers • Taking a leading role in case of technical escalations at customer sites • Continuation of the service team build up in Asia • Providing monthly reports on vital service KPIs • being responsible for the education of all engineers in our product line around the globe • acting as a link between the service department and the groups of R&D and field application

• On site engineer for technical support such as: o installations o repair o preventive maintenance o process support o customer trainings o service engineer training o supervising service teams in cases of high level escalations • defining and generating training content • writing technical documentation • providing global tech support to customers and colleagues by phone and e-mail • performing analysis on technical measurement results and derive recommended actions to perform

• Living in Taiwan with frequent traveling to other Asian countries supporting the local engineering teams as a technical supervisor. • Building up the Taiwanese engineering team for Carl Zeiss • Providing technical education to these engineers • On site engineer for technical support such as: o installations o repair o supervising service teams in cases of high level escalations • performing logfile analysis • defining and generating training content • writing technical documentation

• working on prototype machines in the HQ o installation o testing o proving test reports • supporting the system integration group hands on by providing knowledge and hands on manufacturing support • training of other customer support engineers • writing technical documentations • defining training concepts for customer support engineers • On site engineer for technical support such as: o installations o repair o preventive maintenance o process support o customer trainings

Electronics Mechanics optics digital image processing