Prajapati Ravi

Enterprise IT support for 230+ employees in Cologne plus remote support across EMEA. Resolve 20–30 weekly incidents/service requests via TOPdesk across Windows, Microsoft 365, VPN, networking, hardware and software. Configure and deploy 100+ Windows laptops; support 50+ onboarding/offboarding processes, Active Directory, PacketFence NAC, Ivanti MDM, Matrix42 endpoint/software operations, IT asset lifecycle and workplace technology.

Part-time role alongside my BSc studies, supporting daily hub operations, team coordination, employee onboarding and inventory activities. Supported colleagues with operational issues, helped onboard and train new employees, maintained stock and inventory records, monitored product availability and coordinated operational topics with customer service.

Delivered enterprise deskside IT support for 500+ users across three office locations. Resolved 50–60 weekly ServiceNow incidents/service requests; configured, imaged and deployed 300+ Windows endpoints; supported Active Directory, VPN, printers and hardware upgrades; and contributed to a new engineering-office rollout covering structured cabling, server-room preparation, networking, Wi-Fi and workplace technology.

Provided day-to-day IT support for approximately 30–40 users across five office locations. Supported Microsoft 365, laptops, desktops, printers, software installation and workplace technology; maintained IT asset and inventory records; performed regular on-site branch support and assisted with device setup, configuration and general IT maintenance.

Provided enterprise IT support for approximately 100 users across Vadodara, Ahmedabad and Surat. Resolved 40–50 weekly ServiceNow incidents; supported Windows migration, Active Directory, VPN, LAN/Wi-Fi, printers, hardware and software. Helped enable remote working through device preparation and VPN/remote-access support while maintaining approximately 90% SLA compliance.

Provided enterprise desktop support in a three-person team serving 800+ users across two office buildings. Managed 60–80 weekly ServiceNow incidents; supported Windows deployment/migration, Active Directory, hardware repair, printers/scanners, IT asset lifecycle and onboarding/offboarding. Recovered approximately 80% of business-critical data from a failed executive laptop drive and received recognition from senior management.

Completed BSc (Hons) Cyber Security; final result received and formal degree certificate pending. Studies included cybersecurity incident response, network forensics, malware analysis, network security, penetration testing, secure coding and cybersecurity research.

Diploma in Information Technology, completed with Second Class.