Jan Gilbert

Verantwortung für Major Account (SAP & IT-Outsourcing) Zentrale Anlaufstelle für Kunde & Ausbau der Kundenbeziehung, Schnittstelle zw. Kunde & Serviceeinheiten (FUJITSU), Int. Vertretung der Interessen & Anliegen des Kunden, Verantwortung der Leistungserbringung, Verantwortung P&L, Leitung des virtuellen Teams aus allen Serviceerbringungsressourcen & Ext. Partnern, Überprüfung der Service-Level, Risiko & Eskalationsmanagement. Beratung zu Verbesserungen & neuen Services der IT Service Strategie. ITIL CSI

Verantwortung für mehrere Kunden (SAP & IT-Outsourcing), Schnittstelle zw. Auftraggeber & Serviceeinheiten (FUJITSU), Ansprechpartner zu IT-Leistungen & Vertragsanpassungen, Kundenabstimmung zur Qualität von IT-Leistungen & SLAs, Sicherstellung der Auftragsergebnisse, Servicequalität & Reporting, Eskalationsmanagement, Ausbau der Geschäfts.- & Vertragsbeziehung, Beratung zu Serviceverbesserungen & neuen Services, Kaufm. Steuerung der IT-Leistungen & regelmäßige Profitabilitätsanalyse

Covering the whole support process for image analysis technologies. Responsible for advanced tech. support. Manage multiple projects simultaneously. Work with customers occurs via phone, web and customer visits for client/server software installation/integration, tech. issue resolution incl. pre & post sales activities. Work for a world wide costumer base over years and process adv. knowledge/troubleshooting skills. Collaborate with int. teams in every part of products troubleshooting and product analysis.

Support of the implementation of Definiens proprietary systems in the new Definiens office in the Boston area in the United States, train new professionals personnel and attend business meetings with customers and colleagues in the United States. Responsible for covering the whole support process for innovative image analysis technology and software platforms. Planning and support of installation at customers including pre and post sales activities. Supporting integration into customers IT environment.

Responsible for covering the whole support process for innovative image analysis technology and software platforms. Planning and support of installation at customers including pre and post sales activities. Supporting integration into customers IT environment. Provide client / server support and technical issue resolution. Track, prioritize and document requests using a support request system. Reproduce customer problems in-house, gathering of all necessary data for tracking issues at customers.

General Responsibilities: Continuously gain qualifications in area of expertise, Develop components and solutions following the QM system, Document the development process following the QM System, Drive the development process through own ideas and innovations for better products, Evaluate possible solutions for assigned task, Improving cost and manufacturing ability of the components and solutions Perform tests as specified in the QM System

MCSA: Microsoft Certified Systems Administrator, MCITP SA: Microsoft Certified IT Professional Server Administrator mit partischer Erfahrung als IT Systemadministrator/ System Engineer bei der Firmengruppe Binder

Pratische Ausbildungspartner: EP Media Store & Nycomed

Systemintegration