Jan Migge

Technical and applicative support for contract customers as well as selected key customers. Pre- and post sales support for the overall Wonderware product spectrum. Managing virtulized server lab to analyse and solve technical issues. Creation of multilanguage documentations and technotes for the Global Support Organisation. Preparing and presenting Trainings for internal education. Certified for all the Wonderware core products.

Entwicklung von Visalisierungslösungen im Bereich HMI

Provides second Level Support to first level support organization belongimg to Wonderware Distributors, Strategic System Integrators, Certified Application Developer and sometimes in case of escalation directly to End Users and OEM/VAR. This role troubleshoots complex software issues (often directly on product source code), reproduces (as necessary) problems customers are experiencing, investigates and proposes workarounds, and interfaces with R&D to obtain solutions.