Jan van Veen

I help technology and manufacturing companies mobilise their people and increase momentum for a continuous and quicker value innovation, hence driving sustainable success. In a world in which technology, industries, markets and customers change at an increasing speed, life cycles of products, services, business models, opportunities and threats will be shorter and shorter.

Hologic Diagnostic Solutions is a leading developer, manufacturer and supplier of premium molecular diagnostic products and services. The International Division is one of the key growth drivers. Initiating the development of increasing the value of services in order to meet customer needs and contribute to Hologics sustainable growth. Engaging stakeholders inside and outside services to the services-opportunity Defining the service innovation strategy and roadmap

Supporting technical service and utilities companies improving sales and service. Key objective is improve customer focus and improve the customer interaction and therefore how customers perceive the value of the entire company.

Supporting technical service and utilities companies improving sales and service. Key objective is improve customer focus and improve the customer interaction and therefore how customers perceive the value of the entire company.

Ketelbinkie a so called non-store retail formula in the B2C heating market (equipment and service). Ketelbinkie distinguishes by excelling in customer focus, easy to do business with and a refreshing and proactive attitude. After a successful start-up, resulting in high conversion rates and retention rates, the formula has been integrated into one of the Dutch utilities companies.

Specialised in the redefining vision and processes of Customer Relationship Management (market, sell, serve), particularly on Customer Service for finanical services companies and technical helpdseks (B2B and B2C).

(BBA)