Dipl.-Ing. Jasmin Mizic

Administer, configure, and maintain ServiceNow for stability and performance. Collaborate with teams to design modules, workflows, APIs, and integrations. Perform upgrades, apply patches, and troubleshoot issues. Document processes and configurations. Ensure security compliance. Provide training and support. Stay current with trends to drive innovation. Manage and resolve ServiceNow and IT platform incidents.

Supervised IT department operations, ensuring infrastructure stability. Led IT at sites 644–FOAM and 298–JIT, improving compliance and onboarding new leads. Delivered IT projects to boost performance and security. Developed IT security policies per Adient and industry standards. Provided L1/L2 support. Administered servers, networks, and databases. Ensured site-wide security compliance, including Tenable. Drove continuous IT process and tech improvements.

Provided IT support and maintenance, including field troubleshooting. Managed Windows Servers (2008–2016) and optimized network performance. Designed backup strategies for data security. Built partnerships to expand IT services. Consulted on and developed websites/CMS portals (Joomla, WordPress, CSS). Deployed LAN/Wi-Fi infrastructures. Secured systems against cyber threats, including cryptolocker attacks.

Provided L1/L2 IT support for Laser DOO and Laser Kitchen. Administered Windows Servers (2003–2016) and roles like AD, GPO, DHCP, IIS, WSUS, RDP, and backups. Managed FortiGate firewalls, VPNs, and Exchange 2013. Oversaw Kaspersky Security Center 10. Implemented NAS (QNAP) and SAN (EMC²) backups. Configured VMware vSphere 6.0. Secured infrastructure against malware, crypto lockers, and cyber threats.

Managed fiscal equipment (Kimtec, Mikroelektronika, Tring, Config) as a Fiscal Systems Specialist and led the fiscal systems department. Provided IT support and maintenance as a service technician. Handled field interventions for critical IT issues. Maintained Windows Servers (2008, 2012, 2016). Configured and troubleshot networks. Designed backup strategies, secured systems from cyber threats, and supported NIBIS ERP systems.

Oversaw and optimized production planning and management to boost efficiency. Led HR functions, including staffing, training, and performance monitoring. Implemented new procedures to enhance productivity. Built strong partner relationships to support growth. Managed financial reporting, budgeting, and cost control. Prepared and analyzed reports on production efficiency and workforce performance.

• Acquired and maintained strategic partnerships for IT service solutions. • Consulted, designed, and implemented websites and CMS portals tailored to user needs. • Developed and customized CMS platforms, including Joomla and WordPress, using CSS. • Designed and deployed LAN and wireless network infrastructures for clients. • Planned and maintained backup strategies to ensure data security and disaster recovery.

• Acquired and managed new business partnerships and IT security projects. • Developed and maintained strong relationships with partner companies to drive business growth. • Identified and onboarded new customers and partners, expanding the company’s network. • Delivered engaging presentations to partners and customers, showcasing IT security solutions. • Established and nurtured long-term relationships with key clients to enhance customer retention.

Provided tech support, maintenance, and repair for computers, laptops, and printers. Configured networks and IT infrastructure to boost efficiency. Led IT project execution, ensuring timely, cost-effective delivery. Monitored tenders for compliance. Prepared IT financial reports. Diagnosed, troubleshot, and serviced IT systems. Supervised and optimized IT service operations and resource management.