Jesse Wallace

 100% traveling assignment with territory consisting of the West Coast and Hawaii  Role which emphasizes excellent communication and customer service skills  Supporting both on-site, local IT engineers and end-users in a PC environment  Imaging, deployment and configuration of workstations, laptops and peripherals  Setup, manage, and breakdown classroom setting of workstations used to train hospital staff  Remain on standby during training sessions to provide technical assistance as requested

 Position required on-site support of Video Conference equipment on Google’s main complex  Attention to detail was critical for this role  Frequently worked by myself with limited direction, as well as in the team dynamic  Constantly focused on improving my skill set while providing top-notch support  Experience with using ticketing software  Knowledge of Google proprietary Video Conference hardware / software platforms

 Remotely supported Facebook’s eternal employees globally with their Video Conferencing and Helpdesk needs  Monitored tasks and incoming queues to route or resolve issues in a timely manner  Promptly interfaced with users to identify their needs and reduce impact of user downtime  Troubleshot real-time and post-mortem audio/video issues to ensure seamless meetings  Provided educational training of Video Conferencing software/systems to new users

 Traveling position, installed CCTV systems in Hotels across America  Designed network layout for Cameras, Codecs and DVR's  Ran Pixie wire  Deployed new equipment  Integrated customer's existing internet connection to our system  Honed my ability to think three-dimensionally

 Utmost importance was placed on customer service and satisfaction  Interviewed each customer to determine their individual needs  Installed external wireless modems for line-of-sight, high-speed internet  Ran Cat5 cable  Service was offered in commercial and residential locations  Maintained detailed schedule and records to track services rendered  Made service calls to existing customer locations that were experiencing problems or not functioning correctly

Cisco Networking Social / Behavioral Health