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Jinesh Kumar M.K

Angestellt, Manager, Capgemini
Bangalore, Indien

Fähigkeiten und Kenntnisse

Incident Management
Change Management
Release Management
Service Management
Problem-Management
Service Delivery Management
Customer Support
IT Project Management
Cloud Services
Object Oriented Programming
ITIL
PRINCE2 Practitioner
Customer Service
Service Desk

Werdegang

Berufserfahrung von Jinesh Kumar M.K

  • Bis heute 10 Jahre und 4 Monate, seit Feb. 2015

    Manager Operations SMG Infrastructure Services,Central Europe Geography Lead

    Capgemini

    Manage and assure the quality of delivery to the client, by ensuring process implementation, compliance for incident management,MIM,Problem, Change, Capacity,License & continuous service improvement. Responsible for leading an 85 members Process managers and Team Leads for 63 Accounts across Central Europe.

  • Bis heute

    Manager

    Capgemini
  • 7 Monate, Aug. 2014 - Feb. 2015

    Service Provisioning Project Manager Cloud Operations | Cloud Services |

    Accenture

    Support the successful implementation and integration of solutions in a customer’s environment, and the delivery of projects on time, and within scope. Ensuring customers are on boarded to cloud environment for VSS, VSD and Tailored Products

  • 3 Jahre, Juni 2011 - Mai 2014

    IT Operations Lead

    Accenture

    Managing a team of 50 IT Operations Analysts/Sr . Analysts. Ensure the operational performance of service(s) against SLAs is achieved.

  • 7 Jahre und 1 Monat, Juni 2004 - Juni 2011

    Global compitancy center engineer

    HP Inc.

    Designation: Senior Coach/Team lead/Resource Desk Engineer Client: PSG NA Portables Team Voice /PSG NA E-Support Team

Ausbildung von Jinesh Kumar M.K

  • 2 Jahre, Apr. 2005 - März 2007

    MBA Finance and Financial Management Services

    Mahatma Gandhi Chitrakoot Gramodaya Vishwavidyalaya

    Finace and Accounting

  • 3 Jahre und 2 Monate, März 2001 - Apr. 2004

    Computer Engineering

    Government Polytechnic Kerala

    C,C++, Hardware, Networking

  • 3 Jahre und 2 Monate, März 2001 - Apr. 2004

    Bachelors of Commerce

    Osmania University

    Commerce

Sprachen

  • Englisch

    Fließend

  • Ungarisch

    -

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