Jishnu Pratim Mitra

Customer Care Associate — Medicare & Retirement (M&R) Handled customer support operations for U.S. based Medicare and Retirement clients by assisting customers with account related inquiries, policy information, claims support, and issue resolution through phone and digital communication channels. Maintained high standards of customer satisfaction while adhering to compliance, confidentiality, and quality assurance protocols. Key Responsibilities * Assisted U.S. customers with Medicare & Retirement servi

Coordinated and supported small to medium scale events by managing front desk operations, guest assistance, hospitality services, and team coordination. Worked closely with event organizers to ensure smooth execution of operations, customer satisfaction, and efficient workflow management. Key Responsibilities * Coordinated operational activities for events and hospitality services * Managed front desk interactions, guest support, and attendee assistance * Supervised and organized workflows among a team of

Engaged in academic projects, critical thinking, and analytical approaches related to mental processes, well being, communication, and human development in both personal and professional contexts.