Jochen Kuhlhoff

As Chapter Lead for Trade Finance Business Experts - responsible for personnel planning, management & development - sponsor for International Digital Development (IDDP) trainees for Trade Finance - coordinator of overall HR-related activities for all cluster chapters As Head of Cluster Management Office responsible for cluster budget (planning, steering and controlling), external consultants, coordination of audit-related activities and organisational / administrative cluster-related topics

Deputy business lead of a global IT infrastructure project in the trade finance area, responsible for a team of 20 FTEs - Reduced operating costs and operational risks through implementation of a global target operating model and a single IT platform for the core business segment trade finance as head of strategic PMO / deputy business project lead - Implemented paperless office for back office through digitization of processes and management of change for staff

Responsible for two tax-regulatory group-wide projects as deputy project lead - Established tax-regulatory FATCA compliance for Commerzbank Group (2,800 entities) as deputy project lead - Set up project CRS to roll out Common Reporting Standard at Commerzbank Group as deputy project lead

Managed a team of project managers with focus on international projects, responsible for 4 FTEs - Supported 24% p.a. gross income growth of international Corporate Banking division through management of strategy and cost reduction projects - Introduced a Project Management Framework based on the IPMA standard for the Corporate Banking Division

- Roll out of sales steering and controlling tools for the corporate banking division in Asia - Overall project coordination of the Dresdner Bank integration in Asia - Conceptual design of a blueprint to set up new branches in China

Project lead for strategic projects in the retail banking division - Acquired 245,000 new retail clients through set up of strategic cooperations - Achieved cost reduction at customer support hotline of >400 tEUR p.a. through outsourcing of hotline as responsible project manager

Project lead for new credit card cooperations and loyalty programs - Acquired 70,000 new retail clients through implementation of 4 credit card cooperations as responsible project manager - Achieved balance sheet contraction through set up of a joint venture for a customer loyalty-program for 500,000 credit card holders

Responsible for implementation of trusted infrastructures in close cooperation with IT, responsible for a team of 5 FTEs - Implemented infrastructures to migrate bank and client processes on the Internet to reduce costs through streamlining and automation

Consulting services for clients incl. sales and account management at Internet start-up - Conceptually designed client-specific solutions for Internet Banking, Direct Brokerage and Mobile Commerce - Analysed market potential and developed pricing models for solutions - Developed target client portfolio and covered marketing and sales

Responsible for market entry strategy Europe for Canadian Internet start-up - Developed market entry strategy for Europe, resulting in offices in Dusseldorf, London and Paris - Analyzed existing product portfolio concerning profitability and future potential

Development of product set for Internet payments incl. sales to merchants and private clients in close cooperation with member banks - Developed a strategy for Internet-based payment systems for member banks to address their corporate and private clients in cooperation with local sales teams - Supported member banks’ relationship managers in sales activities concerning innovative credit card-based payment systems for the Internet

Bankbetriebslehre, Finanzwirtschaft, Unternehmenssteuerung, Controlling