John Fifi Zuh

Current Responsibilities and Duties• OS Hardening & maintenance based on industry best practices and standards (CIS Benchmarks) • Device Validation & OEM/3rd Party Hardware Driver Packaging • Client related Active Directory and Group Policy • Azure AD/M365 Design, Integration and Management• OS Configuration, Deployment, Life Cycle and Patch Management • Support File Services • Support Print Services • Office 2019/365 • Documentation and Knowledge Base • OS Clients related 3rd Level Support

Work closely with Product Owner to determine requirements for major rollouts and migrations Design and deploy Modern Workplace Solutions e.g Device on boarding unto MDM, EMM platforms Design and Integration of master OS images into TS for use in Production. Where applicable create testing environments for devices and OS to ensure compliance with functional specifications and other standard requirements. Provide technical assistance to depts and stakeholders Adhoc Sys Admin and Support Tasks

Manage and monitor installed systems and infrastructure Install, configure, test and maintain systems, application software Ensure the highest levels of systems and infrastructure availability Monitor and test application performance for potential bottlenecks, identify possible solutions, work with developers to implement those fixes Maintain security, backup, and redundancy strategies Liaise with vendors and other IT personnel for problem resolution

Managing general IT and Call Center Infrastructure (Location and Virtual). Coordinating German specific IT project requirements with International Team. 1st Level Support of Back office. Setting up Test and Experiment to Optimize local version of International Vehicle Consumer Website. Software and Web Development Support.

• Coordination and 1st Level Support for Citrix / Cloud Infrastructure • MS Dynamics BPM/CRM Support • Web Analytics, Development CMS Integration, Support & Configuration

• Web Traffic Reports Generation, Summary & Analysis • Conducted Multivariate & A-B Tests & Experiments • Business Intelligence Analysis & Implementation • Website off Page and on Page SE Performance Testing & Optimization

• Web server Management, Migration and Support • Web Development & Traffic Analysis • A-B Tests & Experiments

• Web applications and Real-time Data Server Development, Automation & Support • Integration of RFID Software -Web App • OpenX Ad Server Configuration & Management • Functional, Integration Tests & Documentation • R-Shell, low level Script, Self-service Kiosk Configuration & Installations

• Quality Control of Clinical Research Data • Electronic Case Report form Design • Monitoring Protocol Design & Documentation • Data Entry & Data Validation Tests

• Web & CMS Extension Development & Integration • In-house Server Administration & Support

• Test Script Development, Implementation & Documentation

• Web & Graphic Design • CMS Integration

• Web & Internet Infrastructure Support • Network Operating Centre Maintenance & Support • Software & Hardware Support (Remote & Onsite Support)

Multimedia Design, HTML, CSS, MS SQL Database Administration, Web Server Administration, System Admin, Cloud Infrastructure, Computer Networking, Internet Technology and Web Authoring Tools.