Joilson Oliveira Junior

• Architected and implemented secure solutions leveraging the Zero Trust framework and Microsoft’s best practices; • Applied deep expertise in Identity and Access Management (Entra ID) to strengthen enterprise identity systems and safeguard access to cloud and on-premises applications; • Developed and executed cybersecurity strategies using Microsoft Defender XDR, integrating app and endpoint protection to counter evolving threats;

• Engaged stakeholders through technical pre-sales activities, workshops, and presentations, driving modern workplace adoption; • Delivered Data Compliance training and managed complex data clean-up projects using Microsoft Purview; • Led implementation projects for collaboration platforms with AI capabilities; • Developed custom scripts with Microsoft Graph PowerShell SDK through assessment services, identifying and mitigating risks based on cybersecurity best practices;

• Developed and implemented Microsoft 365 and Google Workspace solutions, enhancing identity security, compliance, and AI capabilities (Copilot, Gemini); • Designed and managed multiple Microsoft Intune environments to ensure robust device, app, and data security across various platforms; • Successfully migrated tenants from on-premises to cloud-only setups using Quest migration tool; • Automated Cloud PC (Windows 365) deployments through Infrastructure as Code with Microsoft Graph SDK;

• Managed a Microsoft 365 environment for over 3000 users across Europe and Africa, including Windows 10 Enterprise, Exchange Online, SharePoint Online, Teams, and Microsoft Enterprise Mobility + Security; • Deployed MFA and user sign-in security policies; • Automated user management workflows using PowerAutomate and PowerShell; • Managed licenses and usage to reduce costs; • Deployed a customer service call center fully based on SaaS (Microsoft Teams Phone);

• Specialized in SAP Material Management, Logistics, and Warehouse Management modules, with a focus on Request to Pay, Quality, and Storage processes; • Expertise in business process optimization and customer support, with a track record of significantly reducing solution time for Incidents, Changes, and Service Requests; • Built and maintained strong relationships with customers in Latin America, providing support and guidance on SAP Material Management, Logistics, and Warehouse Management processes;

• Provided general support for the Microsoft Windows environment, including the management of business applications running on Microsoft Windows Server 2008 R2; • Designed and implemented a new ticketing system following ITIL v3 best practices; • Managed Microsoft 365 hybrid tenant users using Azure AD Connect; • Followed up with service providers and partners to ensure compliance with SLAs;

∙ Development of reports using artificial intelligence techniques and tools about the quality of the search results based on major search engines (Google Search, Microsoft Bing).

∙ Level 2 Service Desk support in IT Hardware, Linux and Microsoft Windows environments; ∙ Planning of cable infrastructure racks design and physical installation and monitoring (Zabbix) of routers and switches; ∙ Hardware partners (DELL Computers / CISCO) contract SLA follow-ups; ∙ Development of a new protective infrastructure solution against corrosive chemical products increasing the usage time of computers and avoiding production line stops.

∙ Level 1 and 2 Service Desk global Support (Follow-the-sun) on Windows XP and 7 managing users, access control and E-mail accounts (Active Directory and Microsoft Exchange Server); ∙ Development of custom IT reports (ZenDesk) for worldwide management offices; ∙ Full virtualization support, upgrades and changes of VDI files on Citrix XenApp & XenDesktop for thin-clients; ∙ Master Image of Windows 7 VDI file reduced size by almost 20% making the installation and boot speed time more efficient.

∙ Level 1 and 2 Service Desk Support for local end-users on Microsoft Windows XP and 7; ∙ File Server backup data plan (PowerShell); ∙ Development of the new website of the institution with online educational activities using HTML, CSS, Javascript, ASP & SQL Server.

∙ Desktop and laptop hardware maintenance, preventive maintenance and user support.