Jonathan Fowler

-Develops and executes Business Process Reengineering methodology/plan to achieve more scalable, efficient and agile business processes for multiple solutions areas across its product portfolio. - Defines and models problems, mines data, analyzes the situation, applies statistical knowledge, drives innovative ideas for business solutions and ensure proposed solutions meet the needs of the business.

-consults web-based companies on how to improve their online presence in the UK, Netherlands, Italy, Sweden, and Russia via Channel Pilot’s proprietary software. -responsible for the implementation of the Channel Pilot software. This includes technical implementation, analyzing, and controlling the customer’s performance. -identifies avenues for the reconciliation of customer’s technical issues.

-provides concierge services for enterprise level customers in the United States, Canada, UK, and Australia. -proficient in requirements gathering, makes solution suggestions based on requirements. -engages with sales in order to ensure a transparent transition from purchase to deployment. -works with SalesForce and JIRA on a daily basis in order to support the needs of the business. -familiar with Agile/SCRUM for Project Management.

Responsible for the identification, analysis, development, and documentation of process improvements, methods and procedures and or quality standards. •Consults with line management on process management and improvement. •May work with Six Sigma certified professionals in accomplishing key projects through process and quality improvement. •Analyze, track and publish performance indicators and results which identify performance trends and capabilities for success.

•Provides end-to-end wholesale connectivity support to both internal and external customers. •Coordinates work activities in order to meet operational requirements and order volume. •Assists with customer issue resolution via collaboration with interdepartmental work groups. •Interfaces with all levels of AT&T’s leadership including executive levels in order to provide issue resolution. •Experienced in Call Center Management which includes adherence monitoring, personnel, and labor relations.

Business Strategy and Policy (BBA Capstone) Language and Cultural Immersion

BBA in General Management