Meherun Faruque

Spearheaded cross-functional teams to implement continuous process improvements, leveraging a data-driven approach to optimize resource allocation. I facilitated training sessions that directly improved support quality and helped the team streamline operations to meet key SLAs. As a member of a Center of Excellence team, I utilized a Lean Six Sigma methodology to systematically analyze and optimize processes across multiple departments.

Achieved high client satisfaction by consistently delivering highquality services that met or exceeded expectations. Optimized resource allocation and collaboration across internal and external teams for cost-eective service delivery. Streamlined communication and fostered strong relationships with clients and internal stakeholders.

​Spearheaded full-lifecycle agile implementation and delivery of specialized Healthcare Technology solutions, from scoping to revenue realization. ​Developed, executed, and maintained detailed project plans, closely managing scope, risk, and resource allocation for high-quality, on-time delivery. ​Orchestrated seamless communication and alignment among clients, technical teams, and commercial stakeholders, providing proactive updates and mitigating roadblocks.

Responsibilities as Lead of Center of Excellence - Delivery Governance : - Lead the center of excellence team of Delivery Governance - SPOC of Information Security audit team. - LEAN Facilitator - Act as liaison of Training & Resource Improvement Initiative between onshore and offshore international teams - Manage small scale project and change management - Lead the Service Delivery and System Transition part of the CMMI Standardization Working group

Responsibilities for this position: • Client communication and client requirement analysis. • System/Software Analysis. • System design and testing. • Functional and technical documentation. • IT system and process review.

Responsibilities for this position: • Client communication and client requirement analysis. • System/Software Analysis. • System design and testing. • Functional and technical documentation. • IT system and process review.

Compiler Design C, C++, Java Discrete mathematics Graphics Design Database Design Algorithm Data structure System Analysis and Design