Jonathan Georgiades

• Sole Guest Service Manager / Duty Manager during night hours, addressing, resolving, and following up on all issues and requests • Conduct nightly audits of all shipboard revenue outlets, ensuring financial accuracy and compliance • Post guest gratuities, revenues, discounts, and shipboard credits to guest accounts; reconcile financial reports daily • Prepare end-of-cruise financial summaries, final invoices, and customs/immigration documentation • Support all front desk operations.

• Team Leadership: Supervise and guide the permanent fulfilment team and temp workers. • Order Fulfilment: Oversee the accurate and timely picking, packing, and shipping of orders. • Process Improvement: By using Lean & Six Sigma methodologies, identify areas for operational improvement, streamline processes, and implement best practices to enhance productivity and reduce errors. • T&D: Train new and existing team members on warehouse procedures, safety protocols, and company policies.

Job Summary: • Commitment to Company's Core Values: flawless execution, community dedication, entrepreneurship, financial excellence, and environmental stewardship. • Central point of reference for shipboard information and Guest Services. • Resolve guest queries, assist with complaints, and supervise front desk operations. Responsibilities: 1) Guest Experience: • Handle all 750 guests as VIPs simultaneously. 5-star cruise line • Address guest concerns. Filter larger complaints to Executive Concierge • Ens

Business Management, Industrial Psychology & HR Management