José Ramón García Layos

Reporting to the Head of Global Deliverability, leading a team of deliverability consultants across different locations in the region.

Supported Adobe Campaign and Adobe Journey Optimizer customers to enhance deliverability.

The goal of the Messaging Ops team is to ensure optimal uptime of outbound messaging systems and other upstream systems and processes in the messaging stack in Groupon. Leading a team of first class DevOps engineers across India, Ireland and Chile, providing global support to the internal services involved in the messaging stack.

Managing the EMEA email deliverability team to ensure optimal deliverability rates in the region.

Responsible for ensuring optimal deliverability rates in EMEA zone in one of the biggest senders globally. Bounce management, list hygiene, connection and throughput settings adjustments, whitelisting, DMARC deployment and a close relationship with providers and ISPs are an important part of my role in a context where strong quality standards and a top notch team working among all the members in USA, Europe, Brazil and Australia are the key to success.

- Ensured deliverability rates across customers in EMEA and APAC. - Reduced deliverability issues due to system outages and wrong connections and throughput settings by 80%. - Increased overall open rate across customers by 5% as an average.

- Managed Email Deliverability across 8 different markets for one of the biggest email senders in Spain. - Migrated to a new ESP and increased 7% the global open ratio across all markets.

Product Manager for Pixbox, a P2P audiovisual content downloading service.

Technical Support Managers Team Lead for EMEA and LATAM employees of the company.

Project leader of the conception and integration of the domain names and shared hosting e-commerce shop into the Ya.com network. After successful implementation of the service, full responsibility of the business development, the marketing strategy and supervision of the customer support service. Team lead of one direct person.

Responsible for all Customer Service process regarding domain names, shared hosting, email accounts and search engine sign up, products offered by Business Services department. CRM management (Talisma), customer service, customer support flows management regarding email and phone, analysis and resolution of incidences, conceptual development of technical tools to Customer Service team, client feedback.

Web services manager for free hosting services (http://espacio.ya.com), email (http://www.mixmail.com) and chats (http://chats.ya.com). Development of added value services in order to create new premiums products from free services model.

Systems Administrator. Computers/software setup, system operations and employees support. Use of tools like AIX, Smart Term, VNC Viewer, Dollar Universe.

Technical support for free webmail Mixmail. Incidences resolution and climbed to the right department.

mathematics, development, systems, networks, physics