José Arenas

Joining the International Tourism team at Flagship Store Castellana - Management, planning and project monitoring for the international customer experience (individual guests and groups) - Coordination of marketing actions, Fam Trips and international visits in the Store - Encourage suggestions for improvement in order to achieve the objectives set

- Sell hotel guestrooms for Music, Film & Production Companies including catering services and banquet facilities in order to maximize total rooms revenues and profits - Establish Client Data Base (outside and inside sales effort for the purpose of securing business) - Develop and maintain relationships with key clients - Conduct tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures

- Responsible for the team (23 persons). Recruitment & training - Public Relations including 24 hour assistance for Celebrities (VIP) - Manager of Quality Department (Complaints and Claims Management) - Collaboration for new projects and ideas with the Communication Agencies - Attendance and participation in training of new recruits (presentations) - Annual and monthly budgets (cost control etc.) & Manager on Duty

Occupying the position of Guest Relations Manager and Customer Service Coordinator Department Manager and Guest Relations Coordination of Customer Service Assistants: Training new employees, Coordination of appointments for staff of 20, Operating Room-service department, Budget staff, equipment, etc. income

Head of Sales, Distribution & Customer Service Department