Jose Somes

• Provides Customer Service to Investment Advisors, Analysts, traders and other financial professionals in relation to Thomson Reuters’ product or service by call or by e-mail. • Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. • Help customers better understand the financial markets, securities, data, definitions and functionality in our applications.

• Benefits Administrator for employees and acted as a primary contact for Medical/ Dental/ Vision/ STD and LTD/ Basic and Supplemental Life insurance/ Basic and Supplemental AD&D/ Paid Time Off Cash out and other special programs by our clients. Also verifies Dependent Eligibility to Benefits as outlined by the company guidelines.