Joseph Silva

Inflight Equipment brand, trading products from China and reselling for airlines in Latin America

• Definition of the products that have highest demand in the North America Region together with regional director sales • Calculation of estimate demand volumes for each product together with regional director • Definition of products technical specification • Planning of RFP projects for the region • Creation of RFP documents with all technical information of the desired products • Research and analysis of potential suppliers for each products • Management of the full cycle of the RFPs

During this assignment I have worked on: • Be the bridge between the global headquarters and the local office helping them to find common work methodologies and register these processes • Enterview with the local operation team to learn, understand and register their working processes • Find opportunities of improvement in the working processes by presenting them to directors from the global headquarters • Create workflow charts and document

• Management and execution of end-to-end sales cycle • Hunting of clients and business development meetings • Proposal calculation and negotiation using P&L methodology • CRM activities and relationship maintenance using Sales Force and SAP • Hunting of new partners and suppliers for business agreement • Overseeing of distribution of product

Responsible for the performance controlling, ensuring achievements of SLA. • Creation of reports and presentations from big data system for weekly meetings; • Controlling of achievements of targets and individual SLAs for recognition of employees; • Turnover controlling and updating of headcount files. Participation with consultants from IBM India for implementation of a new IT tool.

Responsible for consolidate monthly results from sales managers in LAM and present reports to sales directors. • Sales results consolidation from the business units of different countries in Latin America; • Preparation of files for weekly sales cadence meetings; • Reviewing of results and achievements to sales targets. Created and led a new communication tool for the 600 interns of IBM Brazil which is recognized and currently used by HR department. Has visited the office of IBM in Ireland.

Responsible for support the Sales Manager in sales customer relationship. • Proposal creation and negotiation; • Analysis of competitor’s proposals; • CRM and daily relationship follow-up. Has been assigned to manage a portfolio of 10 companies from north region of Brazil.