Raquel Nishimura

Education

• Executed the usability test to 14 personas in the check-out process using the Lookback tool. Designed and recruited the personas, mapped the customer journey, and wrote the quantitative and qualitative research. • Increased sales 3,5% of revenue, new customers, and retention during the COVID-19 pandemic.

Managed the review of the course syllabus to establish interdisciplinary connections among twelve disciplines, developing students with the necessary skills to meet market demands while fostering meaningful learning experiences. Achievements: • The revision was approved by the direction and teachers' board and implemented. • Analyzed, identified, and designed all the content aligned with learning strategies, and effectiveness evaluations.

As a teacher, I carried out the following duties: preparation of program content, and scheduling and guiding students in cultural projects in museums, exhibitions, and companies. As an Advisor (how to elaborate a Business Plan), monitor the accuracy and execution, observe deadlines, and perform actions for the execution of the conclusion work. Coached 200 students on how to write the Business Plan in PowerPoint, the Final Paper, to show off at the Auditorium.

Developed course content, to foster student engagement in entrepreneurship. Oriented the students in writing a business plan as a final paper. Trained them to show off at the Auditorium.

Awarded High Achievers for 3 consecutive years, achieving 125% of quota in new customers, contract renewal, up-selling, and cross-selling. Prepared accurate monthly reports including funnel and forecast plans. Led special projects (e.g., Avon and PSA Group Peugeot) for process enhancement or modification, seeing them through to successful completion. Coordinated and trained third-party staff in contract renewal, upgrades, cross-selling, up-selling, and client acquisition to meet sales quotas.