Joy Banik

• Led after-hours operations and emergency response, boosting guest satisfaction by 15% (Booking.com score to 8.3). • Supervised a housekeeping team of 4 and optimized cross-department communication, reducing cleanliness complaints by 25%. • Mastered Callista Aurelian PMS to manage real-time reservations and room allocations with absolute accuracy. • Recognized for calm decision-making and maintaining service excellence during low-staffed night hours.

• Delivered English-medium computational logic curricula for Grades 3–7. Pioneered 10+ technical workshops (Scratch, MSWLogo) with 90%+ attendance. • Managed performance data analytics via MySchoolOne. • Engineered automated institutional marksheets using advanced Excel/Sheets logic, upskilling 40+ senior instructors. • Blended active Thinking Routines with gamified testing platforms.

• Crafted a strategic marketing plan for an educational startup within a 15-member team. • Developed SMART criteria objectives and 5S goals. • Formulated brand positioning, naming, and target campaigns for Facebook and Instagram. • Designed high-converting content layouts (carousel, static, teaser KV). • Led university activation strategy and co-authored marketing budgets.

• Doubled departmental work efficiency by auditing English Language and Business English exam scripts and delivering marksheets on time. • Designed authentic corporate training materials (case studies, role plays, team-building games) for major clients including Apollo Hospitals and KIABI. • Fabricated creative slides on 'Tips and Tricks of Public Speaking' for Corporate Professional Development (CPD) and demonstrated survey data graphically via Excel.

• Executed Music2Go marketing simulation for 3 headphone brands with partners from China, Mexico, India, and NZ. • Partnered in a 3-person Canada/India team for the AcademyGlobal AG Business Simulation Championship. • Earned 35/35 on McDonald’s NZ drone-delivery marketing plan, using AI-driven MS Designer for creative briefs. • Delivered a Programmatic case study to 39 peers with interactive Q&A sessions.

NSU Credentials and Rankings: • Accreditations: ACBSP accredited and AACSB & SAQS member. • THE World Rankings: Jointly #1 in Bangladesh (#801–1000 globally). • QS World & Asia: Retains #1 private university spot in Bangladesh (#901–950 globally, #149 regionally). • EduRank: 9th overall in Bangladesh and top 50% across 60 specialized research topics.