Juan Huitz

Specialist reporting to the corporate bank head and charged with embedding SME best practices. Completed a diagnostic of the SME business, presented recommendations to the local executive board and obtained plan approval. Developed a client segmentation strategy and implemented through an intensive front office training program focused on account planning. These actions led to more effective sales objective setting process and a 20% increase in prospect and client meetings.

Credit-risk specialist focused on credit card, retail loan and consumer finance products and related operational processes. Other areas of common coverage included strategic and compliance-risk. Audit entities under management were Egypt, Romania and Slovakia. Led two successful country business reviews, which entailed comprehensive planning and effective audit team management resulting in appropriate coverage and incisive issue identification and impact analysis.

Executed a product-host and front-end system conversion for 3,500 SME credit accounts with no material disruption to operations. In the process, led a project to streamline credit policy and procedures to optimize reward and risk effectiveness. With a team of three direct reports, developed processes to consolidate obligor product data from multiple systems and generate standardized portfolio performance reports. Further, adopted where applicable retail bank portfolio reporting principals.