Juergen Kopplin

Bis 2011, Global Service Manager, Juergen Kopplin
Ellwangen, Deutschland

Fähigkeiten und Kenntnisse

19 years experieance in IT
thereof 12 yeasr Service Management
Technical Account Management
Project Management and Escalation Management
Service
Service Design
Project Management
Consulting in: IT-Architecture design and optimiza
network and Sun and NetApp storage products
HA-Solutions
Network
SAN
SunOS
Storage on Demand (SoD)
Design IT-Services to support business processes

Werdegang

Berufserfahrung von Juergen Kopplin

  • Bis heute 12 Jahre und 7 Monate, seit 2013

    Consultant

    INNEO Solutions GmbH

    NetApp SSCP contract responsible and Business maintaining and development for Managed IT-Services

  • Bis heute 13 Jahre und 7 Monate, seit Jan. 2012

    Systems Engineer / Professional Consultant

    INNEO Solutions GmbH
  • 6 Jahre und 6 Monate, Juli 2005 - Dez. 2011

    Global Service Manager

    Juergen Kopplin

    responsibility for professional services offering and selling, service delivery, project control, support quality and delivery, post-sales as result of service offering and delivery, reviewing and managing service contracts, offering service contract renewals, driving international enablement and projects. - Global responsibility for service and support soltutions in regards to Daimler AG - Global responsibility for service and support solutions in regards to Deusche Telekom AG (2005-2008)

  • 1998 - 2005

    Service Account Manager

    Sun Microsystems GmbH

    - controlled / managed implementation and migration projects - sold managed service and controlled/reviewd quality of service with the customer - managing support contracts - selling service solutions and consulting - handle customer satisfaction by status and review meetings using KPI reports

  • 1995 - 1998

    Systemsengineer / Consultant

    PSI AG / PSIPenta

    project implementation, project consulting, solution and architecture design for PSIPenta deployment, system architecture and solution support

  • 1993 - 1994

    Trainer für OS / Applications / CAD

    Media Design GmbH

    trainer for applications around the PC

  • 1993 - 1994

    Qualification to Unix Specialist

    Siemens Nixdorf GmbH Berlin

    Unix system administration, programming C/C++, Shell programming, software development (design, implementation and test)

  • 1992 - 1993

    Consultant GIS-Systems

    Best Data Engineering GmbH

    consultant for geographical information systems (GIS), creation of concepts - how to use GIS in different areas

  • Service Account Manager

    Landesbank Baden-Wuerttemberg

  • Service Account Manager

    Edeka Handelsgesellschaft mbH

Ausbildung von Juergen Kopplin

  • 3 Jahre und 10 Monate, Sep. 1983 - Juni 1987

    Electrical Engineering

    Hochschule Wismar (known as "University of Technology, Business and Design")

    Technology - electircal assembly

Sprachen

  • Deutsch

    -

  • Englisch

    -

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