Victor Taboada

Telefónica Global Solutions is the division of Telefónica in charge of supplying Networking, Cloud, Security, Voice, UCC, Roaming, Satellite solutions to our global customers. As Global Service Delivery Manager I oversee the coordination of the Delivery Country Managers for the achievement of the ALDI SD-WAN Project in Europe. Report to the CO&T Director.

External consultant for Telefónica Global Solutions. Project delivery management for our customer ALDI. SD-WAN network Installation in 9000+ locations between Stores, Corporate Offices and Logistics Centers, in 15 European countries. Integrators and line providers management, covering Germany (North and South) and Austria.

Senior manager for strategic Managed Services Accounts. Service design, reporting and 360o lifecycle contract monitoring. In charge of 20 co-workers split among customers.

Focused on Support Services accounts, ensuring the SLAs fulfillment and diverse contractual parameters. Customer advocate within the organization. Incident and escalation management.

Service Desk Quality monitoring, for the overall Incident and Request management. ITIL framework SLA breach analysis and processes improvement. Incident Management On Duty. IT Manufacturers interaction (Cisco, Fortinet, etc.). CRM ITSM system: ServiceNow.

Cesan S.L., manufacturing and distribution company of ceramic products for the construction industry ISO 9001 + 14000 standards deployment. Internal Auditor. Technical Building Code follow up to introduce and achieve the CE Label. Quality assurance. CO2 gas emissions allowances: verification and trade. Unified Environmental Authorization officially granted.

Early career: Key Account Manager with increase of Customer’s Portfolio. Call center and administrative agent: accounting, purchasing, billing and payments management.

Dual degree program. Finished May 2018

Dual degree program. Finished May 2018