Ritesh Kumar Singh

*Responsible for E2E execution of service delivery and support globally for Manufacturing & Engineering Domain, * Reviews Service Level Agreements and corresponding service monitoring & controlling metrics to identify rightsizing opportunities. * Collaborate with Application Run Service Delivery Country/Cluster, Application Run Towers, with IS departments managers (IS Infrastructure in particular), with internal and 3rd party suppliers

* Responsible for directing and managing project development end to end. * Defined project scope, goals, timelines and deliverable that support business goals in collaboration with senior management and stakeholders. * Developed full-scale project plan and associated communications documents and ensured effective communication to the respective parties.

* Managed a team and implementing project management activities from initiation to completing a stage * Implemented service and operation management tasks for the applications like PLM ,MES Assure Net (R2R), EPM etc

 Designed, developed and modified modules based on functional and system requirement  Worked closely with senior developers in developing functional & technical requirement  Participated in testing process through unit testing and bug fixes  Analyzing and resolving technical and application problems  Adhered to high-quality development principles while delivering solutions on-time  Provided L3 support to business user

Worked with project team to develop, test, and maintain web and desktop-based business applications built on Microsoft technologies  Assisted in the collection and documentation of user's requirements, development of user stories, and estimates  Preparing reports, manuals and other documentation on the status, operation and maintenance of software

Computer Science

Computer Science