Julia Silvia Brost

* Managed the hiring process for new interns, successfully doubling the number of team members * Inspired & project-led PR campaigns, applying people-focused story-telling and communication skills to enthuse an audience of 200 people about the start-up's mission and product * Crafted & designed strategic and key-word driven copy for web content and social media accounts, resulting in a 20% increase in site traffic and follower base

* Overhauled the administration of internal information resources by creating a shared & transparent file system with Google Drive * Prototyped, manufactured, 3D printed & programmed IoT-powered air quality management devices * Implemented website content by acquiring basic web development competencies such as HTML & Javascript from scratch * Spearheaded the creation of copy and visual content used on the start-up's website, social media accounts and for customer communications

* Accumulated a solid skill set of various business operations by rotating through 8 different key departments * Developed leadership skills by taking sole responsibility for a departmental subdivision, getting reassigned there three times * Created positive guest experiences by leveraging knowledge of products & services, recognized by receiving 3 company rewards * Resolved customer complaints by displaying an empathic attitude & successfully employing service recovery strategies

* Applied positive suggestive sales approaches to guide guests in their food and beverage choices * Created a welcoming and attentive atmosphere by demonstrating guest-focused service experiences * Overhauled the onboarding process for new staff by developing training manuals of service routines and tasks * Navigated point-of-sale systems to handle guest orders and payments

* Developed a database management concept powered by SQL for a Dutch educational institution, aligning their business requirements with information system needs * Analysed, modelled & redesigned business processes of a major Dutch telecommunication company, learning Signavio from scratch & crafting process improvement strategies * Built predictive models to draw data-driven insights from large data sets for intelligent decision-making, learning R from scratch

* Performed market research for Netherlands largest materials company DSM with the focus on generating end-user demand for sustainable plastics. * Designed a medical mobile app for improving dementia patients life and their caretakers work. * Developed a brand strategy for a high-end fashion brand consisting of concepts to create and increase brand awareness, building long-lasting consumer relationships, strengthening the brand further to be a “love brand” through practical recommendations.