Julia Deklerski

Responsible for managing and continuously improving quality deviations across the supply chain, with a strong focus on customer satisfaction and operational efficiency. Oversee the end-to-end deviation management process, including root cause analysis, stakeholder coordination, and implementation of sustainable solutions. Analyze trends to identify improvement opportunities, support quality initiatives, ensure cost evaluation, and contribute to ongoing process optimization and effective collaboration.

Managed customer returns, complaints, and claims using SAMS, ensuring accurate and timely resolution. Provided end-to-end customer support, including product consultation, order handling, and email communication. Coordinated replacement orders, spare parts, and logistics processes, including handover to external partners. Created delivery and service orders to ensure smooth operations. Acted as mentor, SAMS superuser, ISELL trainer, and managed Teamsite content.

Completed a vocational apprenticeship as a Retail Sales Specialist, gaining hands-on experience in customer service, sales operations, merchandising, inventory management and retail administration. Developed strong communication and problem-solving skills in a fast-paced international retail environment, with a focus on customer satisfaction, teamwork and efficient store operations.