Gargi Joshi

Managed end-to-end customer service coordination for Analyzers , responding to inquiries and resolving issues with a customer-first approach. Served as primary point of contact for customer escalations, collaborating with internal teams to deliver timely, accurate resolutions. Tracked and documented all customer interactions using internal systems, ensuring accurate records and follow-through on open cases. Analyzed data discrepancies between client orders and system records, proactively resolving mismatche

Led cross-functional coordination with procurement, design, and client teams for complex electronics manufacturing projects. Managed customer requirements and specifications, translating technical needs into actionable project deliverables. Utilized Excel-based tracking tools including filters, formulas, and pivot tables to monitor project milestones and report on operational metrics. Served as a key communication bridge between clients and internal departments, building trust through transparent updates.

Coordinated with vendors and internal stakeholders to ensure timely procurement of electronic components, resolving supply chain discrepancies proactively. Managed supplier relationships and negotiated pricing, contributing directly to cost reduction and operational efficiency. Maintained detailed procurement records and usage data in Excel, generating reports for management and supporting data-driven decisions. Supported project teams with component availability information and technical specifications, bu

To provide finest support to customer by providing best pricing, with their Electronics or mechanical or any kind of projects ,..Simply doing Quotation

Provided first-line customer support for electronics, mechanical, and project-related inquiries, ensuring best pricing and product fit. Prepared detailed quotations and technical proposals for customers across various industries. Built and maintained positive customer relationships through proactive communication and efficient problem resolution.

Prepared BOM quotations and verified electronic components. Coordinated with vendors to obtain pricing and lead times; assisted manufacturing teams.

Delivered technical educational content and resources, developing strong public speaking and presentation skills.