Julian Lee

- Development & Testing of new products - Technical Support - Problem diagnosis and troubleshooting - Customer Training & Customer Success - Network Conception & On-Site Network Set-up - Network Management, Operations and Support (Cisco) - pb3 System Configuration (Web Portal, Web-Elementes and Websites) - Installations and configurations of automation commands.

- Responsible for IT and Security for all 10 locations in Munich - Assisted with corporate client projects in Stuttgart and Hamburg - New location pre-launch team (IT Infrastructure Set Up, Security) - Asset management, deployment and troubleshooting - Handled customer communications in regards to special projects requests - In charge of procurements for non-standard hardwares for projects - Project planning and deployment - Security certification compliance for client’s offices (TISAX, ISO 27000-1, B.A.D)

- Day to day client communication - Managed comprehensive office operations including security protocol compliance - Contract Preparation - Inventory control and maintenance (furniture) - Office space planning - Coordination of service personnel and external service providers - Germany-wide hardware deployment and support for internal IT Department

GSA - Ensure proper check in procedures - Preparing material for next day's services. Night Audit - Ensure all accounts are closed from the night and properly set up for the next day - Taking charge of the front office during weekends as no manager are scheduled. Personal Concierge - Fulfilling guest request for special arrangements prior to guest arrivals. - Specialised in VIPs , Celebrities and Special Occasion Stays (Proposals, Anniversaries)

Rooms & Divisions (Housekeeping) - Preformed basic housekeeping services - Leaning from and assisting head housekeeper in supervisory duties - Coordinated summer cleaning for rooms F&B (Kitchen) - Daily mise en place - Food preparations and supervised cooking - Managing the cold kitchen

Rooms & Division (Front Office) - Guest Service Agent - Guest Relations Officer - Business Centre Attendant - Executive/Club Floor Relations Officer/Waiter - English - Mandarin Translator F&B (Service) - Functioned as a service attendant/ waiter in the Mandarin Grill and Bar

Rooms & Divisions (Front Office) - Guest Service Agent - Executive/Club Floor Relations Officer/Waiter - Concierge - English - Mandarin Translator

PENDING Research based studies. Able to find my own answers to future problems that will arise in the industry. Focus in Management aspects of Hospitality and Events. Special emphasis on managerial roles, sales and managing teams of multi-national, multi-cultural and multi-lingual members.

Focus in Management aspects of Hospitality and Events. Special emphasis on managerial roles, sales and managing teams of multi-national, multi-cultural and multi-lingual members.

Trained in Management aspects of hotel operations. Special focus on Front line operations management, customer care and customer relations development.

Certification in all areas of hotel operations including: Front Office Housekeeping Kitchen Operations Food and Beverage Services