Julien HERON

Business improvement to increase productivity quality and customer satisfaction within Airbus Customer Services. Continuons improvement, innovation and change management. Trans-national and trans-organization projet management. LEAN deployment (eVisual management, VSM, PPS coach, 5S, LBIP+, Waste identification).

Team management (9 people) Management of technical publication on a military product to deliver on-time, on-quality and according Customer expectations. Subcontractor management Technical Publication representative to Customers, Partner companies, internal stakeholders. Continuons improvement.

Interface between Engineering and Customer Services. Change management (source data, planning, deviations, validation, monitoring, recovery actions) Supplier management (source data, planning, deviations, validation, monitoring, recovery actions)

Project management support Configuration management support System qualification support Process improvement