Kaitlin Robson

• Managed “preview” blog for the publishing house’s upcoming works • Proofreading and editing of approximately 90 pieces of published material • Assembled and formatted approximately 90 pieces of written work • Met important deadlines and worked reliably with publisher’s time-sensitive needs

• Master the OpenTable program, calculating the evenings reservation logistics • Delegate reservation instructions to two hosts working alongside the Maître d'hôtel • Communicate all special needs and messages to servers, managers and 3 kitchen lines • Ensure customer satisfaction by identifying and resolving customer concerns

•Directly supported the Assistant Director of Operations with team building and management activities •Trained and managed a staff of 25 Desk Clerks •Coordinated and oversaw all desk-related functions including: developing job protocol, generating quarterly schedules, delegating administrative responsibilities as well as scheduling and leading team activities •Handled sensitive material, including staff and resident information, whilst maintaining confidentiality

• Responsible for safety in the residence hall and monitoring entrance of guests • Acted as a customer service liaison to university personnel, students, family members and guests • Effectively managed many administrative tasks in a fast-paced environment, including data entry, mail sorting and use of multi-lined phones • Learned new tasks, processes and policies quickly while interpreting policies in emotionally charged situations

•Accompanied an average of 3 victims of violent crime to court per week •Assisted victims with application process to facilitate recovery •Referred and advised clients to city and community resources •Documented 30 case proceedings per week involving assigned applicants

Minor: Legal Studies Emphasis: Gender and Sexualities Studies