Kanhiya Lal Sharma

* Processes supplier invoices in SAP system. * Verification and posting of invoices via SAP workflow. * Checks mandatory data - Purchase order, Quantity, Amount, Vat amount, and other requirements needed to post an invoice. * Processes returned invoices cancels invoices, credit note and checks open item. * Processes elementary requests from the customer in the ticketing tool. * Communicates with suppliers, procurement department and approvers. * Other task as requested by the supervisor.

*High performance delivery on all quality parameters. *Handled a Team of 30 customer service agents (CSA'S) in Email and coaching. *Sent across productivity reports and monthly statistics. *Understand the focus area of each CSA and preparing an action plan accordingly. *Audits Chat/ emails interactions on product/process, Communication and soft skills parameters. *Data analysis and creation of designated reports/presentations. *Participate in calibration to ensure consistent scoring & feedback.

*Experience in customer service in terms of Emails, live chat and telephonic conversation. *Expert in policies of E-commerce. *Experience in using of Zimbra Webmail services. *Excellent in Email writing in German language. *Interpretation from German to English, Hindi and vice-versa. *Good in assisting clients to understand the documents or information. *Expert in handling the client - Customer relations. *Can handle German as well as English speaking customers.

*Manage accounting activities to ensure compliance with accounting principles, policies, and external audits. *Prepare accurate, timely financial reports of company expenditures following the established schedule *Review and analyze the balance sheet, income statement, cash flow statements, and variance narratives. *Establish new fund distribution rules to define and standardize key metrics and tolerances for all levels.