Karel Tamchyna

CRM Solutions Online is a young fast growing company founded on the bases of years of information systems and technology experience. The primary focus of our business is to provide complete solutions based on advanced sales and support methodology integrating sales process, people skills and CRM technology.

Provide consulting services in the area of a product development and support in Telecomm industry

Architected and executed new global strategy for Customer Support and Repair Centers (centers in Canada, California/US and Switzerland). Managed daily operations of Global Call Center to assure complete customer satisfaction (centers in Canada and Switzerland). As a member of Global Leadership Team I participated in planning sessions to develop business strategy as a mean for Scalable Profitable Growth. Developed support strategy for integrating newly acquisitioned A4 Vision 3D Face Readers into products

Managed daily operations of product Support and Production Test teams to assure highest product quality and complete customer satisfaction. Controlled RMA process and repair turnaround time and costs. Reviewed and implemented IS system changes that inhibit fast but complete product transfer process from R&D to manufacturing. Specified and developed product manufacturing & test processes.

Directed Product & Technical Support departments of all five associated companies (Concord Idea Corp., Markham, ON – DRAM memory modules, King Tiger Technology Inc., Austin, TX – Universal Memory Tester {DDRII, DDR, SDR DRAM}, Digital V6 Inc., Markham, ON – KVM over IP, Orange Idea Corp., Markham, ON – web design and web hosting services, Concord Idea Ltd., Honk Kong – DRAM memory testing). Designed and implemented cross-functional and cross department IS platform to support rapid R&D development.

Ensured the effective and timely management of all product development efforts and projects. Contributed with expertise and knowledge to the evolution of cutting edge data communications products to satisfy customers’ demands. Led and oversaw the successful management of hardware and mechanical engineering development activities including Research and Development; Design Development; Product and Pre-Manufacturing Engineering; Quality Assurance and Control; Product Manufacturing; and Product Release Document

Materials and Electrical Technology