Karim Al-Soufi
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Karim Al-Soufi
- Current 1 year and 11 months, since Jul 2024
Director Service Offering
KONE
Global responsible for the Offering development and commercialization for Kone Service (maintenance) business
- 2 years and 9 months, Oct 2021 - Jun 2024
Offering Director, 24/7 Connected Services
KONE
Driving KONE 24/7 Connected Services offering & product line development and competitiveness across all geographies and business lines.
- 10 months, Jul 2020 - Apr 2021
Vice President Customer Experience
Finnair Plc
• Member of the Commercial Leadership team, leading a team of 90 professionals and external service providers • Companywide responsible for Product and Service definition as well as for customer care and customer feedback • Business owner for the cross-functional Aircraft Cabin Area
- 2 years and 9 months, Oct 2017 - Jun 2020
Vice President Ground Experience
Finnair
• Member of the CX Leadership team • Leading a team of app. 400 professionals and external service providers to develop and to deliver customers services: Airport Customer Service, Customer Care, Customer Feedback, Aircraft Cabin Interior, Finnair Lounge Network • Business owner for the cross-functional Aircraft Cabin Area
- 1 year, Nov 2016 - Oct 2017
Director Inflight Experience & Retail
Finnair
• Member of the CX Leadership team • Responsible responsible for Inflight Service Concept, Catering, Cabin Interior and for Finnair Travel Retail • Managing Director of Finnair Travel Retail
- 9 months, Mar 2016 - Nov 2016
Director Catering & Logistics
Finnair
• Responsible for managing Finnair’s catering footprint, incl. key catering partnerships Facilitated insourcing process and Due Diligence of catering operations at the home hub
- 1 year and 8 months, Aug 2014 - Mar 2016
Project Director - Corporate Development
Finnair
- 2 years and 1 month, May 2012 - May 2014
Director Business Development
Aurinkomatkat
- 1 year and 11 months, Dec 2008 - Oct 2010
Head of Operations Car & City
Thomas Cook Netherlands
Managing a team of 10 FTE for product management, sales promotions, business processes and business analysis at Vrij Uit • Commercial responsibility for City and Nearby products • Created and heading a Sales promotion team to follow up on price competitiveness • Responsible for the strategy & business development to transform the Tour Operator to a web focused multi specialist • Responsible for business controlling of the unit •For 8 months director ad interim of Tour Operator
- 3 years and 2 months, Nov 2005 - Dec 2008
Operations Manager, Western Europe
Thomas Cook AG
Übergang der Arthur Andersen Management Consulting in die Deloitte Business Consulting
- 2 years and 6 months, Apr 2000 - Sep 2002
Consultant
Arthur Andersen
- 4 months, Oct 1998 - Jan 1999
Summer Associate, Consulting
Ernst & Young
Ausbildung von Karim Al-Soufi
- 5 months, Aug 1999 - Dec 1999
Goizueta Business School, Emory, Atlanta
- 1 year and 1 month, Jan 1999 - Jan 2000
Helsinki School of Economics, HKKK, HSE
International capital markets
- 4 years and 11 months, Oct 1993 - Aug 1998
Volkswirtschaftlehre
Universität Bonn
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
Finnish
B1-B2 (Gute Kenntnisse)
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