Karl-Heinz Böttcher

Recruited from Europe to this $130 million provider of airline related ground handling services with full P&L responsibility to optimize operating efficiencies. Held autonomous leadership of all day-to-day matters of the Dulles operation of 750+ employees as well as a vehicle fleet of 25 trucks and vans. Handled over 33,000 flights per year and generated $16 million in revenue. Acted as the primary customer service liaison with a comprehensive knowledge of contractual requirements and customer expectations.

Recruited to this billion dollar global player in the Airline ground handling industry to build and establish the first German subsidiary in Hamburg, Germany. Full P&L simultaneous responsibility over a total of 250+ staff at up to four different locations, generating annual revenue of $6 million. Handled 27,000 flights and over 1.5 million passengers per year. Managed aircraft ground handling and passenger services station operations, including, but not limited to, ramp, baggage, ticketing and security. Re

Began employment with this regional airline as a passenger services agent and within 3 years of multiple promotions, attained senior supervisor level. Supervised daily schedule and operation. Conducted staff evaluations of a team of 40+ employees. Directed station supervision and monitoring of all foreign stations. Facilitated training and support for outstations