Katarzyna Gaidzik

Bis 2020, Subject Matter Expert, Groupon Shared Services Poland
Munich, Deutschland

Fähigkeiten und Kenntnisse

Problem Solving
Time Management
ability to work under pressure
self-motivation
zendesk
Microsoft Office

Werdegang

Berufserfahrung von Katarzyna Gaidzik

  • 1 Jahr und 10 Monate, Nov. 2018 - Aug. 2020

    Subject Matter Expert

    Groupon Shared Services Poland

    - Explaining the area of expertise clearly to others - Maintaining a positive, empathetic and professional attitude toward customers at all times - Communicating with customers through various channels - Guide other team members to ensure the process is accurate - Acknowledging and resolving customer complaints - Communicating and coordinating with colleagues Processing orders, forms, applications, and requests - Providing feedback on the efficiency of the customer service process

  • 3 Monate, Juni 2018 - Aug. 2018

    Intern

    Camp America Pittsburgh

    - Communicate with clients and evaluate their needs - Monitor and maintain inventory - Make sure all employees adhere to company’s policies and guidelines - Monitor retail operating costs, budgets and resources

  • 2 Jahre und 9 Monate, Okt. 2015 - Juni 2018

    Assistant Manager

    Fanaberia Tea Garden Katowice, Poland

    - Coordinating daily customer service operations - Ensuring product quality and availability - Overseeing retail inventory = Supervise and motivate staff to perform their best - Handle complaints from customers Training and developing new employees - Providing leadership and direction to all employees - Create reports, analyze and interpret retail data, like revenues, expenses and competition

  • 2 Monate, Juli 2017 - Aug. 2017

    Student job

    BMW AG, Munich

    - Coordinating daily operations - Communicating and coordinating with colleagues as necessary

Ausbildung von Katarzyna Gaidzik

  • 3 Jahre und 5 Monate, Okt. 2014 - Feb. 2018

    Chemical Engineering, Process Technology

    University of Silesia Katowice, Poland

  • 8 Monate, Sep. 2013 - Apr. 2014

    German Language Course at DKFA in Munich, Germany

Sprachen

  • Polnisch

    C2 (Verhandlungssicher / Muttersprachlich)

  • Englisch

    C1 (Fließend)

  • Deutsch

    B1-B2 (Gute Kenntnisse)

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