Katharina Zier

-Head of Operations: process, service & interface optimization; quality mgmt.; operational organization & development -Key Account & Project Management: supervision & organization of customer support division; individual customer support & project realization; Customer Relationship Management (CRM) -Marketing & Sales Management: marketing, sales & business strategic development; lead & independent project work regarding marketing, sales & communication activities; client acquisition; CI Manage

- Project management: development and realization of Marketing plan and measures - Website management - CI Management - Market analyses - Client acquisition

- Head of the Customer Support division - Individual customer support, project and key account management - Process and interface optimization for quality assurance - Optimization of service standards - CRM

- Project coordination for the organization and realization of promotions - Administrative and operational project work. - Team leader for external employees - Planning and execution of promoters' trainings

- Initiation and execution of Sales activities - CRM assistance - Client acquisition support - Development of promotional concepts and pitch presentations - Administrative and operative project assistance

- Responsible for PR, press and communication activities of the Mercedes-Benz Fashion Week Berlin Spring/Summer 2013 - Coordination and supervision of accreditation processes as well as social media and marketing activities - Creation of press books and information mterial for the press and buyers - VIP supervision

- Marketing Project Manager - Key Account Manager Assistant

- Assitant of the organizational committee of the FIFA Women's World Cup 2011 - Team member of the "DFB-Kulturstiftung" (cultural foundation)

Global Master of Business Administration (honors) with the specialization in Marketing Management

Bachelor of Business Administration (honors) with the specialization in Event, Sport and Entertainment Management