Kathleen Lowe Bonnot

Part of the Centre of Excellence team, identifying existing problems and challenges faced by the Department’s Project Managers with plan to lead and oversee 32 individual projects throughout 2020.

Designed and executed the Business’ new Global Customer Crisis Recovery Program. Have hired, led and mentored a team of 6 Customer Crisis Analysts (based in India) that communicate internally, reporting on potentially impacted Customers during widespread events. Simultaneously led a mature global team of 3 Regional BCP Managers, supporting the Traveler Care Business during internal and external threats to servicing our Customers from our global contact centres.

Deploying an online travel booking tool for one of Amex GBT’s largest client as part of a global implementation project. Working with both Amex GBT proprietary markets as well as our European and African Partner markets. Ensuring timelines and scope are respected and that market requirements are collected and delivered to 3rd party programming company.

Business Continuity Plan Manager for American Express Business Travel for EMEA. Ensure minimal exposure to internal and external threats. Protecting the American Express Brand while sustaining service levels in contact centres across Europe.

Business Analyst for American Express Business Travel, Pan European Centre in Sophia Antipolis, France. Providing Office Scorecards, Contact Centre administration support, and Technology related projects.