Katia Smolyazhenkova

-Provide all kind of travel services for Gold, Platinum and Centurion card holders.
 -Ensure optimum customer service through effective use of computer systems and positive telephone service techniques.
 -Act on special customer requests and maintain excellent client relations.

- Create and execute project work plans and review as appropriate to meet changing needs and requirements. - Ensure project documents are complete, current, and stored appropriately. - Manage day-to-day operational aspects of a project and scope.